Politique d'expédition

Our Shipping Policy

Effective Date: 20/06/2023

Thank you for choosing The CBD Hut for your CBD product needs. We are committed to providing a seamless and reliable shipping experience for our valued customers in the UK and internationally. This Shipping Policy outlines our shipping methods, delivery times, and other essential information related to shipping your orders.

Shipping Methods:

1.1. Carrier Partners:

We work with reputable shipping carriers to ensure the safe and timely delivery of your orders. Our primary carrier partners include Evri and Royal Mail.

1.2. Shipping Locations:

We currently offer shipping services within the United Kingdom, Europe, and select International countries.

For more details, please view our list of shipping costs and delivery times for information on what you can expect for your specific order.

New Information: Please note, there are some restricted countries where we cannot ship. To see the countries we cannot ship to, please view our restricted countries page.

Order Processing:

2.1. Order Confirmation:

Upon placing an order through our website, you will receive an order confirmation email. Please review the details in the confirmation email carefully. If any information is incorrect or requires changes, kindly contact our customer support team as soon as possible.

2.2. Order Processing Time:

We aim to process and dispatch all orders within 1-2 business days from the date of order placement. Please note that order processing times may be slightly longer during peak seasons or promotions.

2.3. Order Tracking:

Once your order is dispatched, we will provide you with a tracking number via email. You can use this tracking number to monitor the status and progress of your shipment.

Shipping Costs:

3.1. Shipping Charges:

Shipping costs are calculated based on the weight, size, and delivery location of your order. The exact shipping charge will be displayed at the checkout before you complete your purchase.

3.2. Free Shipping:

We may offer free shipping on certain orders or during specific promotions. The eligibility for free shipping will be communicated to you at the time of purchase.

For more details, please view our shipping costs page.

Delivery Times:

4.1. Estimated Delivery Times:

The estimated delivery times are as follows:

• Standard Shipping: 2-3 business days
  
• Express Shipping: 1-2 business days
• International Shipping: 5-21 business days

Please view our estimated delivery times page for more information.

Please note that delivery times are approximate and may vary depending on factors beyond our control, such as weather conditions or carrier delays.

4.2. Delivery Delays:

While we strive to meet the estimated delivery times, unforeseen circumstances may occasionally cause delays. If your order does not arrive within the expected timeframe, please contact our customer support team, and we will investigate the matter promptly. External factors such as customs processing, carrier strikes, or unpredictable weather may lead to delays, particularly for international orders. 

Delivery Address:

5.1. Accurate Address Information:

Please ensure that you provide accurate and complete shipping address information during checkout. We are not responsible for delays or non-delivery caused by incorrect or incomplete address details.

5.2. Shipping to Multiple Addresses:

We currently do not offer the option to ship a single order to multiple addresses. If you need products shipped to multiple locations, please place separate orders for each address.

Delivery Receipt:

6.1. Signature Requirement:

For orders delivered by courier services, a signature may be required upon delivery. This is to ensure the safe receipt of your order.

6.2. Unattended Deliveries:

If you are unavailable to receive the delivery, the courier may leave the package in a secure location at their discretion. In such cases, we are not responsible for any loss or damage to the products.

Customs and Import Duties

For international shipments, you may be responsible for customs duties and taxes imposed by your country. These charges are not included in the product price or shipping cost.

Please check with your local customs office for further details.

Contact Information:

If you have any questions or concerns regarding our Shipping Policy or your order, please contact our customer support team:

• Email: hello@thecbdhut.co.uk

The CBD Hut